To our loyal patients,

We are excited to have the opportunity to welcome you back! We are now open for all treatments and procedures. Our office has always utilized personal protective equipment (PPE) that has exceeded all the CDC guidelines, however, in light of the COVID-19 Pandemic we have instituted additional guidelines and protocols to ensure your safety.

You will see many changes, as we have new ways of scheduling your appointments and managing your insurance and financial transactions. First, you will be contacted 24-48hours prior to your appointment via phone, text or email and asked a set of health-related questions. It is required that we complete this questionnaire prior to your appointment. We will have to reschedule your appointment if we are unable to complete this step. Below is a list of some of the enhanced precautions we have taken to protect you in addition to extensive team training on infection control and patient management procedures.

  1. Temperature check upon arrival and screening questionnaire reviewed.
  2. Maintain distancing in the reception area for essential caregivers and parents of minors if they cannot wait in a vehicle or outside the clinic.
  3. Removed magazines and items that can harbor or transfer germs of any kind. Hand sanitizers and Hand washing stations will be positioned throughout the clinic.
  4. Providing more education materials to enhance your awareness of health issues related to this pandemic.
  5. We require a mask to be worn by ALL patients upon entering the office.
  6. Installed sneeze guards or droplet barriers at all reception areas.
  7. Require hand washing and hand sanitizing before all appointments by our team and by our patients.
  8. Introduce an oral pre rinse by all patients to reduce exposure to germs.
  9. Require all team members to undergo periodic testing for COVID-19 and antibodies for the earliest detection of exposure should it exist.
  10. Record the temperature and lung efficiency of every team member each day at beginning and end of work period.
  11. Payment arrangements in advance to avoid delay and allow contactless exit from the appointment.
  12. Enhanced operatory disinfection procedures of all surfaces between patients.
  13. New personal protection equipment like visors, gowns, and masks for our doctors and team to provide barriers against the smallest of germs.
  14. Introduce protocols to reduce or eliminate airborne aerosols during all dental procedures.
  15. Enhanced disinfection procedures of equipment and office fixtures like computers, keyboards, telephones, tablets, chairs, doorknobs, and buttons that may be touched unconsciously around the clock and logged. 
  16. Longer appointment times for you to prepare and complete all appointment tasks and duties in the safest and most comprehensive manner.

**For patients who would be considered a higher risk for COVID-19, it is still advised to avoid non-emergency dental care. We will be screening our schedules for this, but please review guidelines to determine if you would be in this group at: COVID-19 High Risk

If you have any questions about our sanitation processes, please feel free to contact our office for more information. We’re so happy to be open again and can’t wait to see you.

Best,

Your team at Esthetic Reflections in Dentistry